SHIVI
Your AI Employee for Business
AI that can listen, understand, speak, follow your business workflow and know when a human needs to take over.
Shivi is ARIA Telecom's AI employee for business, built for real conversations across customer service, sales, collections, appointments, healthcare, BFSI, government and enterprise workflows. It can work with inbound and outbound conversations, understand multilingual and mixed-language interactions, connect with your existing business systems and move conversations from understanding to action.
AI that works like an employee,
not just a chatbot
Most conversational systems are designed to answer questions. Shivi is designed around business workflows. You define what it needs to ask, understand, collect, do next and when a human should take over. That makes Shivi part of the actual business process rather than a separate chat layer.
Understand
Understand natural conversations, including informal speech, incomplete sentences and multilingual interactions.
Converse
Communicate naturally through voice and supported digital experiences.
Follow
Business rules and workflows determine what Shivi asks, how it responds and what happens next.
Integrate
Connect Shivi with your CRM, website, telephony infrastructure, APIs and other business systems.
Act
Turn a conversation into a configured business action instead of ending with an answer.
Escalate
When human judgment or assistance is needed, Shivi can hand the conversation over.
From conversation
to action
A customer does not think in workflows. They simply explain what they need. Shivi turns that conversation into a structured business process.
Listen
The customer speaks naturally. Shivi processes the conversation and identifies what the customer is trying to accomplish.
Understand
Shivi understands intent, context and relevant information, including multilingual interaction and language switching.
Follow the workflow
Configured business logic determines what Shivi should ask, explain, collect or do next.
Take action
Collect information, trigger the next step, connect with a system or move the request forward.
Escalate
Route to a human when the request needs judgment, falls outside the workflow or the customer wants assistance.
Record & transcribe
Where required, conversations can be recorded and transcribed to create a useful interaction record.
37+ Languages
One AI Employee
Shivi is designed for multilingual conversations — including language switching, mixed-language communication and the way people naturally speak across India and beyond.
Hello! How can I help you today?
Englishमुझे अपने खाते की जानकारी चाहिए।
Hindiज़रूर। मैं अभी चेक करता हूँ।
HindiSpeak naturally.
Shivi follows.
Start in English. Move to Hindi. Mix English with a regional language. Shivi is designed to keep the conversation connected as the language changes.
India speaks many languages
Explore India's 22 scheduled languages. The highlighted CORE languages are the Indian languages explicitly named in the current Shivi content.
Multilingual conversations beyond India
Extend Shivi into international language environments while keeping the same conversation, context and business workflow.
Define the employee
around your business
Every business has conversations that happen again and again. The difference is what happens after the conversation begins. With Shivi, you can define the workflow around the conversation and retain control over how AI behaves inside the business process.
What should Shivi ask?
Define the questions, information and inputs required for the process.
How should it respond?
Set the business rules, responses, information and conversational paths.
What action comes next?
Connect the conversation to the next workflow, system, team or business action.
When should it stop?
Define situations where Shivi should escalate to a human instead of continuing automated conversation.
Give Shivi a business role,
not just a list of questions
Shivi can be configured for different business workflows. Select the role that matches the conversation you need to automate.
Always-available first contact
Handle routine customer conversations, understand the request, collect required information and move the interaction toward resolution.
Structured customer conversations for financial services
Support defined workflows for customer communication, reminders, follow-ups, confirmations, information collection and service-related conversations.
Follow-ups at scale
Run configured follow-up workflows, understand customer responses and record the outcome of each conversation.
Lead qualification before the sales team steps in
Start the first conversation with a prospect, understand requirements, ask qualification questions and route qualified conversations to sales.
Make scheduling conversations easier
Support confirmations, reminders, rescheduling and cancellations through defined scheduling workflows.
Support routine patient communication
Support defined workflows around appointments, reminders, information requests and service navigation, with a path to human staff.
A conversational front door for citizen services
Provide a conversational layer for defined public-service workflows and help citizens access information or route requests.
Extend conversational AI beyond customer service
Support employee support, partner communication, information requests and other repetitive internal processes.
Customer enquiries · Service requests · Information requests · Complaint identification · Callback requests · Human escalation
Select an industry to see the typical workflows Shivi can be configured to handle.
Shivi knows when
to escalate
The goal of AI is not to force every conversation through automation. Some conversations require human judgment, a sensitive response, exception handling or simply a person. Shivi can be configured to recognize these situations and move the conversation to the appropriate human workflow.
Understand
Route
Resolve
Depending on the implementation, escalation can include warm transfer, ticket creation, callback workflows or routing to the appropriate team. The business decides where automation ends and human involvement begins.
Shivi should not exist
in isolation
Your business already has systems for managing customers, communication, operations and workflows. Shivi can connect with the environment your business already uses.
CRM Integration
Connect conversations with your existing CRM environment and business processes.
Website Integration
Give visitors a conversational way to interact with your business directly through your website.
Telephony
Connect Shivi with your existing communication and telephony infrastructure.
APIs
Connect conversational workflows with applications, services and business systems through APIs.
Business Workflows
Move from a conversation to the next business action instead of stopping at an answer.
Communication Channels
Deploy Shivi around the channels relevant to your customers and business.
Talk naturally.
Shivi listens
Shivi supports both inbound and outbound voice workflows. It can participate in conversations, understand what the customer is saying and respond according to the configured business process.
Inbound
Customers call your business and interact with Shivi as the first point of contact.
Outbound
Initiate configured conversations for follow-ups, reminders, qualification and other defined workflows.
DTMF
Work with DTMF inputs alongside voice interaction where required.
Recording
Record conversations where required by the configured implementation.
Transcription
Convert voice conversations into text for records and downstream workflows.
Shivi is built around
the conversation
A voice bot typically answers a predefined set of questions. Shivi is designed to participate in a business workflow.
Speech
Listen to what the customer says.
Understanding
Identify intent and relevant information.
Conversation
Respond naturally and continue the interaction.
Business Logic
Apply the workflow defined by the organization.
Integration
Connect with the required system or process.
Action
Move the request forward or trigger human handoff.
Choose the environment
that fits your requirements
Different organizations have different infrastructure, security, integration and data-control requirements. Shivi can be deployed according to the architecture required for the business.
Cloud
Use Shivi through a cloud-based environment designed for scalable access and integration.
Private Environment
Deploy within a more controlled environment based on organizational requirements.
On-Premise
For organizations with specific infrastructure, security or data-control requirements.
API-Based
Connect Shivi with existing applications and workflows through APIs.
The appropriate deployment model depends on the organization's technical environment, workflow and requirements.
From telecom infrastructure
to AI conversations
ARIA Telecom has a long history in communication technology. Shivi extends that foundation into conversational AI and is designed to operate within the communication environment businesses already use.
Telephony
Work with communication infrastructure.
Voice AI
Enable natural voice conversations.
Enterprise Integration
Connect conversations to business systems.
Workflow Automation
Move conversations into defined business processes.
Human Handoff
Keep people involved when human judgment matters.
Real conversations
are not perfect
People pause, change their mind, use informal expressions, switch languages, mix English with regional languages and explain problems without using the exact words a workflow expects. Shivi is designed around conversational interaction rather than requiring customers to speak like a form.
Multilingual
Work across configured Indian and international languages.
Language switching
Continue when a customer changes language during the conversation.
Code-switching
Handle natural mixed-language conversations.
Context
Use information from the conversation to understand what the customer means.
Business intent
Map what the customer is trying to accomplish to the configured workflow.
Configure Shivi around
the way your organization works
Shivi’s role is not fixed. The business determines the workflow.
What it should ask
Define the questions Shivi should ask, in the order and context your workflow requires.
What it should understand
Specify the customer intent, context, language and information Shivi needs to recognise.
What information it should collect
Choose the details Shivi must capture before it can move the workflow forward.
How it should respond
Set the tone, approved responses and conversation behaviour for different situations.
What business rule should apply
Define the rules that determine what Shivi should do for different answers, conditions or outcomes.
What action should happen next
Connect the conversation to the next step, system, team or business action.
When it should escalate
Decide the conditions that require a human, including exceptions, sensitive cases or requests outside the workflow.
This allows Shivi to take on different roles without changing the fundamental conversational experience.
An AI employee should
do more than talk
Imagine a customer calls with a routine request. Shivi understands the request, collects the required information, follows the configured business logic, connects with the relevant system and moves the workflow forward. If the request cannot be handled automatically, Shivi routes the interaction to a human.
Conversation
Understand the customer, collect information and keep the interaction natural.
Business process
Apply business logic, connect systems and move the request toward an outcome.
See Shivi in
your workflow
Discuss the conversation, business rules, integrations, deployment environment and human handoff requirements you need Shivi to handle.
Get Shivi
for your business
Shivi is configured around your business requirements, workflow and deployment needs.
This offer covers the initial setup required to bring your Shivi experience into your business environment. Additional usage, infrastructure, telephony, integrations or other requirements may vary depending on the final implementation.
You are not buying another generic chatbot subscription. Shivi is configured around your business, your workflow and your communication requirements.
Questions?
Answered
A practical overview of how Shivi works, where it fits and what can be configured.
What is Shivi?
Shivi is an AI employee for business from ARIA Telecom. It is designed to handle business conversations, follow configured workflows, integrate with business systems and escalate conversations to humans when required.
Is Shivi a chatbot?
Shivi can work as a website chatbot, but it is not limited to website chat. It can support voice and other configured communication environments and can connect to telephony, CRM systems, APIs and business workflows.
Can Shivi make and receive calls?
Yes. Shivi can support both inbound and outbound voice workflows depending on the implementation.
Can Shivi understand different languages?
Yes. Shivi is designed to support multilingual conversations across configured Indian and international languages.
Can Shivi understand language switching and mixed-language conversations?
Yes. Shivi is designed to continue when customers change languages and to work with code-switching and natural mixed-language communication.
Can Shivi be connected to a CRM, website or telephony?
Yes. Shivi can be integrated with CRM systems, websites, telephony environments, APIs and other business systems depending on the required workflow and architecture.
Can Shivi be customized?
Yes. Shivi can be configured around business workflows, conversation paths, questions, business rules, integrations and deployment requirements.
Can Shivi transfer a customer to a human?
Yes. Shivi can be configured to escalate conversations when human assistance or judgment is required, including warm transfer, ticket creation, callback workflows or routing to the appropriate team where supported.
Can Shivi create tickets or schedule callbacks?
Yes. Ticket creation and callback workflows can be configured where the required system integration is available.
Can Shivi record and transcribe conversations?
Yes. Conversation recording and voice transcription can be supported according to the configured implementation.
Does Shivi support DTMF?
Yes. DTMF can be supported alongside voice interaction where required.
Where can Shivi be deployed?
Shivi can support cloud, private, on-premise and API-based deployment approaches depending on the technical and business requirements.
Can Shivi be used for BFSI, collections, sales, healthcare or government?
Yes. Shivi can support defined workflows across BFSI, collections, sales, healthcare, government, enterprise support and other business processes.
Is Shivi only for customer service?
No. Shivi can support customer service, sales, collections, appointments, healthcare, government, internal enterprise support and other defined business workflows.
How much does Shivi cost?
The current base setup price is ₹1,00,000 as a one-time setup fee. Additional usage, telephony, infrastructure, integrations or other implementation requirements may vary depending on the deployment.
Is the ₹1,00,000 payment monthly?
No. The advertised ₹1,00,000 is a one-time setup fee.
How do I get Shivi for my business?
Start by discussing your business workflow with ARIA. The Shivi implementation can then be configured around your communication requirements, integrations, deployment environment and use case.
Give Shivi
a job
Tell Shivi what your business needs to automate. We’ll help you understand how it can fit into your workflow, communication infrastructure and customer journey.
Listen. Understand. Speak. Work. Escalate.
Built in India. Built for India. Ready for the world.
